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FAQ Giftcard

Do you have doubts about how the Giftcard works? Read our answers to the most frequently asked questions here, maybe there is yours too!


What minimum / maximum amount can I load?

The Giftcard can be loaded with a value of your choice between 25 and 1,000 euros. The Giftcard purchased on coin.it is also available in 4 pre-set denominations: 25, 50, 100 and 200 euros.


Can I have the Giftcard arrive at the home of the recipient of my gift?

By purchasing the Giftcard on coin.it it will be possible to enter the recipient's email address, along with a personal message. As soon as you have completed the payment, the recipient will receive by email the Giftcard you gave him along with the message. In a subsequent email he will be sent his personal activation code, which is necessary to load the card of the amount you have chosen.


Can I buy multiple Giftcards with the same order?

It is possible to purchase multiple Giftcards with the same order, adding them later to the cart.


Can I have the Giftcards purchased online reach me and hand them to the recipients?

You can purchase one or more Giftcards and enter your email address as the shipping address. Attention: Giftcards purchased online are sent only in electronic format.

The shipping address requested at the time of the order serves only to indicate that the Giftcard is not sold outside the Italian territory.


Does it have a deadline?

It is valid for 3 years from the date of activation.


Can it be used for multiple purchases?

Yes, it can be used for multiple purchases until the value is completely exhausted or for partial payment of a purchase.


Can it be recharged?

No, once exhausted the value is not rechargeable.


Can the amount contained be refunded?

No, the loaded value cannot be refunded.


Can it be used by one person, or even by several people?

Being a bearer card, it can be used by anyone who presents it at the cashier. For its online use, however, the Giftcard must be associated with a user and can also be used in multiple orders but only by the associated user.


Can it be blocked in case of loss or theft?

No. Furthermore, Coin is exempt from any liability regarding improper use.


Is it possible to buy any item present in Coin?

Yes, all items in stores, except brands that have their own boxes.


I have benn given a Giftcard Coin. What do I have to do to use it?

If you have received a Giftcard purchased on coin.it, an activation code has also been given or sent by email. Once you have received the Giftcard, you can access the coin.it website, and enter the activation code together with the Giftcard code received as a gift. In this way the Giftcard will be automatically activated. To use it on coin.it you will need to associate it with your profile, so it can be used for online or in-store purchases. If you have received a card purchased in the store and therefore already active, you can use it immediately in the store. To use it on coin.it, you will need to access the coin.it site, register or login and associate the card with your profile indicating the Giftcard code received as a gift. You do not need to enter any activation code for Giftcards purchased online. The activation has altready been made in store.