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Coin SpA
with registered office in Venice-Mestre (VE), Via Bruno Maderna n. 11, share capital Euro 10,000,000.00 i.v., registration number with the Venice Register of Companies, tax code and VAT no. 04391480276, REA VE 409033, telephone 041 5065100, e.mail: ecommerce@coin.it
invites you to read these general sales conditions carefully. By making a purchase, you accept them in full.
The information and details concerning the Products sold through the Site are not offers of sale.
You may submit proposals for the purchase of Products (Orders) by filling in the electronic order form available on the website, by means of which you may choose from the various options indicated (e.g. whether you would like an invoice, delivery, transport and payment terms).
Once you have completed your Order, you can send it by selecting the 'proceed to payment' button.
A page summarising the Order will then be displayed and you will receive an e-mail in which Coin confirm receipt of the Order, which will be considered as a contractual proposal of purchase regulated by these General Terms and Conditions.
Coin reserves the right, at their sole discretion, not to accept Orders . For example, Orders will not be accepted if:
If the Order is not accepted, Coin will inform you by e-mail and any payments already made will be refunded.
We cannot exclude the possibility that the Products indicated in the Order Confirmation may not be available in some cases; you will be notified by email and any payments already made will be refunded.
The sale prices of the Products are expressed in Euro and the payment methods are set out on the Site.
Prices include VAT but not shipping costs and any additional costs such as assembly services, which will be quantified before the Order is placed and will be added to the total amount due.
The prices shown on the Site may be changed at any time; in any case, price changes will not apply to Orders already placed by the Customer.
In the case of crossed-out prices, the original crossed-out price is the list price. The non-crossed out price is the sale price, following the application of the indicated percentage of discount.
You may pay the price of the purchased Products in the following ways:
Credit card payments are handled directly by Adyen's secure servers, which, thanks to the use of card data encryption and in accordance with the secure communication guaranteed by the TLS 1.2 protocol, guarantees the security of online transactions. This is why Coin is not aware of the Customer's credit card data.
Upon receipt of the Order, Coin will make a pre-authorisation request on the Customer's credit card to ensure that the Customer has sufficient funds to complete the transaction.
Credit cards will be subject to verification and authorisation by the credit card issuer. Coin shall not be liable for any failure to obtain authorisation from such entity.
Once the sales contract is concluded by sending the Order Confirmation, the credit card charge will be final, subject to your right of withdrawal and the legal guarantee on the Product.
The Products will be delivered to you in accordance with the delivery times and methods indicated in the delivery service you have chosen in the Order. Delivery times are purely indicative and cannot be totally relied upon.
Upon delivery, you will be asked to sign a delivery document (Delivery Document) which proves that you have received the Products purchased. If the Delivery Document is signed by a person other than the Customer, delivery is considered made to the Customer.
The following terms and conditions of shipment apply:
For Products other than furniture and furnishing accessories, you can choose the "Click and Collect" delivery method. You may collect the Products purchased at one of the Coin shops of your choice, as listed on the Site.
Delivery by Click and Collect is free of charge, unless otherwise indicated on the Site. We will inform you by e-mail of the date from which the Products will be available for collection at the shop of your choice.
In the event of non-collection after 30 days from that date, the Products will no longer be available and the Customer shall not be entitled to any reimbursement.
If you have chosen shipment to the address indicated by you in the Order, you will be charged with transport costs; they will be quantified before the Order is sent and may vary depending on the delivery service chosen, the quantity of Products purchased and any promotions valid at the time of the Order.
We will notify you by email of the shipment; you can check the status by following the instructions in the email - except for Heavy Transport shipments as specified below.
Shipping is carried out:
Shipment may take place in two different ways:
"Light Transport": only for Products other than furniture and furnishings.
The Products will be shipped by courier. Shipment is expected within 3-5 working days from Order Confirmation. Express shipment is not available. Delivery will take place without prior appointment and will be at street level, between 8 a.m. and 7 p.m. Monday to Friday.
"Heavy Transport": only for furniture and furnishings.
The Products will be shipped via a specialized carrier. In order to guarantee the best possible service, Coin may use different carriers depending on the geographical area of destination. The estimated delivery time for furniture and furnishings is approximately 20 working days from Order Confirmation. For shipments by Heavy Transport it is not possible to check the status of the shipment.
Near the earliest possible date for delivery, the Customer will be contacted directly by the carrier to agree on the time slot and the day on which delivery of the Products will be made.
In the event of the customer's absence on the day and time agreed with the carrier, the cost of the new delivery will be charged to the Customer.
The cost of any additional services necessary to carry out the delivery of the Products shall be borne by the Customer. Additional services include the following:
The Customer is obliged to indicate in the Order the need for any additional services for the delivery of the Products. Failing this, Coin may not be able to complete the delivery of the Products on time, and may have to make additional deliveries, which will be charged to the Customer.
In addition, the carrier may charge the Customer for additional services not notified in advance and necessary to complete the delivery. The Customer may also request the additional services directly from the carrier at the time of contact to agree on the day and time of delivery. In the event that these additional services are not among those provided on the Site, the Customer shall make the appropriate arrangements directly with the carrier.
In the event of refusal of delivery or if the carrier is unable to contact the Customer within 5 days after the first attempt (for reasons attributable to the Customer), the order will be automatically cancelled and Coin will reimburse the Customer for the value of the order, with the exclusion of the shipping costs, storage and return of the goods, which shall remain the responsibility of the Customer.
The Products purchased may remain in storage at the "pick-up point" communicated by the Carrier, at no additional cost, for a maximum of 15 (fifteen) days from the day on which the Customer was contacted (or attempted to be contacted) to communicate their availability for collection. After fifteen days of storage, the Carrier shall charge the Customer the cost of EUR 5.50 (five/50) in total (including VAT) for each additional day of non-collection. The storage period shall in any case have a maximum duration of 30 (thirty) days.
These amounts, if any, must be paid directly to the operators at the collection point.
In order to perform the Assembly Service, the Customer shall:
You may withdraw from the contract concluded with Coin and return the Products purchased, within **14 days** (Term) from the date of the Delivery Note signed upon delivery of the Products.
In the case of delivery of Products ordered in one Order but delivered separately, the Term runs from the date of the Delivery Document signed upon delivery of the last Product.
To exercise the right of withdrawal, you must inform Coin, within the Term, by making an express declaration of withdrawal (Declaration of Withdrawal). To make the Declaration of Withdrawal you may proceed as follows:
You will be sent an email confirming receipt of the Declaration of Withdrawal (the same will be forwarded to the Seller for products not purchased from Coin) with instructions on how to proceed with the return.
The return of the Products you purchase from Coin can be made in the following ways:
by returning the Products to one of the Coin shops indicated on the Site.
For this purpose, you will need to present the printout of the e-mail of Confirmation of receipt of Declaration of Withdrawal to the shop. If the Products are returned to the shop, the Customer shall not be reimbursed the shipping costs of the Products, but only the price of the Products. It is not possible to request the shop to exchange the returned Products.
The Products consisting of furniture, furnishing accessories and Christmas trees cannot be returned to the shops and the shipping costs will always be borne by the Customer, even in the event of return by a forwarding agent contracted with Coin.
The Products must be returned in a single shipment or delivery. Coin reserves the right not to accept the return of Products that are part of the same Order returned at different times.
Refunds will be made using the same payment method used by the customer for the initial transaction, unless otherwise expressly agreed with Coin.
If the customer has made the payment using the cash on delivery method (article 3.2), the reimbursement will be made by bank transfer to the bank account indicated by the customer.
For orders paid for with Giftcard Coin or mixed payment (Giftcard Coin + other payment method), the amount paid with Giftcard Coin will be returned by issuing a new giftcard - charged with the value corresponding to the value of the returned amount paid by giftcard - which will be sent to the email of the person who placed the order. The corresponding activation code will be sent to the same email. In fact, the Coin Giftcard does not give the right to cash refunds, as explained in the relevant General Terms and Conditions of Use.
Refunds of orders paid for by means of Coin Giftcard or Cash on Delivery will be handled by Customer Service, even if the return is made at one of the authorised Coin, Coin Excelsior or Coincasa shops.
The reimbursement of Products returned to one of the authorised Coin, Coin Excelsior or Coincasa shops will take place in the same manner as the reimbursement of Products returned via the online form.
The Products displayed on the Site are Products owned by Coin or other Products legitimately sold by Coin. The characteristics of each Product are listed on the Site within each 'product sheet'.
Certain characteristics (such as colour, finish, size, etc.) may not perfectly correspond to the real ones due to the resolution of the device used and the transmission of data via the Internet.
For any after-sales assistance relating to Products you purchase from Coin, you can contact Coin Customer Service free of charge using the form available in the www.coin.it/SERVIZIOCLIENTI area.
Alternatively, you can contact Coin by sending a communication (e.g. by e-mail or post) to
COIN SPAIf you believe that the Products purchased are defective, you may request a refund as described in Section 5.2 by selecting the reason 'defective'. You will be asked to attach photos proving the defect. For other requests, you can use the form available in the www.coin.it/SERVIZIOCLIENTI area of the Site and follow the instructions provided. Do not send defective Products to return them, but follow the instructions given. For Products consisting of furniture, furnishing accessories and Christmas trees, Coin may organize collection at its own expense.
Under penalty of forfeiture of the Legal Warranty, you shall report the lack of conformity to Coin within **two months** of its discovery.
For complaints relating to Products that you have purchased from Coin, you can contact Customer Services using the form available in the www.coin.it/SERVIZIOCLIENTI area of the Site or send a communication (e.g. by e-mail or post) to
COIN SPAThe Customer's personal data will be processed in accordance with the regulations in force as indicated in the privacy policy of the www.coin.it website and in the specific information on the processing of personal data that will be provided to the Customer, from time to time, when collecting the data.
Netcomm Joint Conciliation. In the event of a sale made by Coin or by Sellers adhering to Netcomm, the Customer, pursuant to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 No. 206 (Consumer Code), may make use of the Joint Conciliation Procedure (Procedure).
The Procedure may be initiated if the consumer, after submitting a complaint to Coin or the Seller within 45 days, has not received a response or has received a response that is not satisfactory to him.
The customer who decides to make use of the Procedure is obliged to send the application to: conciliazione@consorzionetcomm.it or fax number 02/87181126. For further Information on the procedure can be found at the following link: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Joint.kl
These General Terms and Conditions may be revised at any time. The new version will be published on the Site replacing the previous version. The new version will only apply to contracts concluded after its publication on the Site. The Site may also be amended at any time, at its sole discretion, in any way and/or at any time without prior notice.